If you want to return the goods, please contact our customer service within 14 days of receipt of the original order.
* We are not responsible for the return shipping cost unless there is quality problem, hope you can understand.
- If the product is defective in quality, or if the return is due to our reasons, we will bear the shipping cost of the return.
I just placed an order and would like to change it. How do I do that?
Please reach out to [email protected] as soon as you can. If it's possible, we may be able to make a change to your order. If your order has already been shipped, we cannot make any changes.
I need to cancel my order.
If your order has begun processing, we cannot cancel your order. If your order hasn’t been shipped yet, please reach out to [email protected] to request a cancellation.
I received my order and it was damaged in the mail!
Please take a photo of the damaged lighting and send it to us. We will try our hardest to send you a replacement or we can issue you a gift card if the lighting is out of stock.
I placed one order. Why are there multiple charges on my card?
When you place an order, we will attempt to obtain an authorization from your bank/account for the amount of your order. This authorization is not a charge, rather it is an approval from your bank that funds are available. The multiple charges showing up are only for authorization purposes, and these funds will NOT be withdrawn from your bank account. (To be safe, you're always welcome to call your bank to double check.)
HELP!! I entered the wrong shipping address.
Don't worry! Please email customer service as soon as possible to have your shipping address corrected.
How can I contact customer support?
You can reach us through email at [email protected] Our customer service team is available Monday to Friday, 9 AM to 6 PM Eastern Time, excluding national holidays.